Privacy Policy

Collection of Personal Data

1.1 Communication and Offers  As part of the Mamlakat al Oud service, you may receive communication such as offers or information on services. If you enter a phone number when placing an order or creating an account, the only time you will be called is in the process of preparing and delivery your order, or for system-related reasons.

1.2 Account Security You are liable for any unauthorized access of your account or breach of your account password, and therefore, you could move to notify us this type of occasions as soon as possible to protect your account. Please contact us directly by the "Contact Us" page of our website.

1.3 Website Analytics We use web log files, which records data such as IP addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages and clicks on our website. This information, which cannot personally identify users, is used to analyze site trends, manage the platform, and gather demographic data.

Data Collection Details

When you register or make a purchase on our website, we may ask for personal details like your name, address, email, and phone number. If you opt for credit card payment, we may also need additional financial information, your bank account, to process the transaction.

Purpose of Data Collection

The collection of your personal information serves the purpose of processing, account management, informing you or enhancements via email. You have the flexibility to revise your details whenever necessary through your account settings.

Protecting Your Information

In our routine security assessments the website, we strive to identify possible vulnerabilities to guarantee a secure browsing environment. Rest assured, your data is housed in protected networks, access restricted authorized individuals bound by confidentiality obligations. Any payment details provided are safeguarded through encryption using Secure Sockets Layer (SSL) technology.

Furthermore, may utilize information to optimize the website performance, analyze traffic data undertake demographic studies of our users. If you have requested marketing updates we may leverage your particulars to share product information and offers. You may also opt out of communications whenever you prefer.

Sharing Information with Third Parties

When delivering your order, we might disclose your address and phone number to external service providers like couriers. Furthermore, your contact information serve the purpose of updating you on your order's progress or sharing the most recent promotions with you.

Authorized agents handle payments made through our website, and you must provide accurate and up-to-date information during transactions. While we may retain your order details for security reasons, you can view them by logging into your account.

Security of Personal Data

We take every precaution to safeguard your private information and ensure it is not accessible by unauthorized third parties. However, we cannot be held responsible for any misuse of your account password unless the breach occurred due to our negligence.

Permissions Required for App Use

Android Permissions

  • Location Access (Fine & Coarse): Needed to determine your location and display the nearest stores.
  • Maps: Required to display map features within the app.
  • Phone State & SMS: Used to verify your phone number through OTP and check network status.
  • Internet & Network Access: Required for connecting to the internet while using the app.
  • Storage Access: Used to store and retrieve user activity and preferences, such as saved items.
  • Call & Contact Access: Allows you to contact our support team via phone or WhatsApp directly through the app.

iOS Permissions

  • Push Notifications: Allows you to receive app notifications.
  • Camera Access: Needed to upload profile pictures.
  • Location Access: Enables the app to show nearby stores.
  • Gallery Access: Allows you to upload images from your gallery.
  • Face ID: Enables quick and secure login using Face ID authentication.

For any questions or concerns about this Privacy Policy, please reach out to us via the "Contact Us" link at the bottom of the page.